Effective Date: October 25, 2023

At FieldsUSA, your satisfaction with our products is of utmost importance to us. We understand that there may be instances when you need to return a product. This Return Policy outlines the terms and conditions for returns, including eligibility, product condition, and the return process.

14-Day Return Period:

Customers are entitled to return products within 14 days from the date of purchase or delivery, as applicable.

Eligible Products:

Products must be in new, unused condition. Eligible products include unopened items in their original packaging. Products that have never been used are also considered eligible for return.

Return Process:

Customers can initiate the return process in one of the following ways:

In-Store Return:

Visit our physical store located at: FieldsUSA
126 South Perkins Street
Rushville, IN 46173

Mail Return:

For mail returns, please contact our customer support team to request a return authorization and further instructions. If your items were damaged during shipping or incorrectly shipped, FieldsUSA will issue a return label for your convenience. In the event of a customer error, the customer is responsible for return shipping costs.

Refunds:

Refunds will be processed within 30 days from the date the returned product is received and inspected by FieldsUSA. The specific refund process and timeframe may vary depending on any prior agreements or arrangements made between FieldsUSA and the customer.

Exclusions:

Please note that the following items are not eligible for return:

• Products that do not meet the “Product Condition” criteria as outlined in this policy.
• Products outside the 14-day return period.
• Items that are not accompanied by a valid proof of purchase.

FieldsUSA reserves the right to refuse returns that do not comply with this Return Policy.

Contact Us:

If you have any questions or require assistance with your return, please contact our customer support team at orders@fieldsusa.com or by phone (765) 932-3964.

FieldsUSA reserves the right to modify this Return Policy at any time without prior notice. It is the responsibility of the customer to review this policy before making a purchase.