Effective Date: May 05, 2025

At FieldsUSA, your satisfaction with our products is of utmost importance. We understand that there may be instances when you need to return a product. This Return Policy outlines the terms and conditions for returns, including eligibility, product condition, and the return process.

14-Day Return Period:

Customers may return eligible products within 14 days from the date of purchase or delivery, as applicable.

Eligible Products:

Products must be unopened, unused, and in resalable condition with all original packaging, manuals, accessories, and tags intact. Only products in new condition are eligible for return.

Ineligible Products:

• Firearms and Ammunition: All sales of firearms and ammunition are final. Due to federal regulations, these items cannot be returned or refunded once transferred to a customer or FFL dealer.
• Products that have been opened, used, damaged, or are missing original components.
• Items returned more than 14 days after delivery.
• Items not accompanied by a valid proof of purchase.
• Clearance, final sale, or promotional items marked as non-returnable.

Return Process:

To initiate a return, please choose one of the following methods:

In-Store Return:
Visit our physical location at:

If the return is due to a shipping error or product defect, FieldsUSA will provide a return label. If the return is due to customer error, the customer is responsible for return shipping costs.

Refunds:

Refunds will be issued to the original payment method within 7–10 business days after the returned product is received and inspected. Depending on your bank or credit card provider, it may take up to 30 days for the refund to appear on your statement.

FieldsUSA reserves the right to apply a restocking fee of up to 15% on non-defective returns.

What should I do if my order arrives damaged or has missing items?

Please inspect your shipment immediately upon delivery. If you find damaged or missing items, take the following steps:

• Document the issue with clear photos of the packaging, damaged items, and shipping labels.
• Email all details to [email protected] as soon as possible.
• If damage occurred in transit, we may need to file a claim with UPS, and timely, complete information is critical to a smooth resolution.
• In rare cases where items are missing due to fulfillment error, we will investigate and work quickly to correct the issue at no additional cost to you.

Policy Modifications:

FieldsUSA reserves the right to modify this Return Policy at any time without prior notice. Customers are encouraged to review this policy before making a purchase.

Contact Us:

If you have any questions or need assistance, please contact our customer support team at:

Email: [email protected]
Phone: (765) 932-3964